Certified Property Managers (CPM) is a privately owned asset investment, letting agent and full-service property management firm providing client solutions for commercial real estate, residential and retail shops.

Certified Property Managers (CPM) consider its key ESG issues relate to the following:

• Wellbeing and development of our employees;
• Trust of our clients and security of their information;
• Managing and influencing ESG issues in our supply chain (covered in the Certified Property Managers (CPM) Modern Slavery Policy); and
• Environmental impact of our services, especially regarding energy consumption, printing and paper use.

Wellbeing and development of our employees

The recruitment, retention, and development of talented individuals are critical to our business's ongoing success and growth. Induction training provides new employees with health and safety awareness and familiarisation with our company. Certified Property Managers (CPM)  also sponsor professional qualifications and provide tailored skills training to support employees in fulfilling their roles and personal development.

Certified Property Managers (CPM) have implemented a range of supporting policies to ensure that our people have a safe, secure and attractive working environment.

These policies include:

• Health and Safety Policy
• Grievance Policy
• Equal Opportunities Policy
• Harassment Policy
• Equal Pay Policy
• Dignity at Work Policy
• Stress Policy
• Relationships at work Policy
• Maternity, paternity and adoption leave policies
• Trust of our clients and security of their information

Our business fundamentally depends on building and maintaining the trust our clients have in us, both in the integrity of our work and the security of the client information we handle. In order to support this, Certified Property Managers (CPM) have implemented anti-corruption and anti-bribery policies. All key suppliers must sign our commercial agreement, defining client confidentiality requirements.

Certified Property Managers (CPM) are fully ISO27001 (Information Security) accredited, and procedures concerning information security continue to be maintained to the highest standard.

Environmental impact of our operations

We encourage our customers to reduce their impact on the environment by recommending using more sustainable materials (including paper from FSC or PEFC certificated sources) for marketing campaigns. We actively promote the approach of "printing more efficiently by printing less". We regularly support our clients to avoid printing excess and incorrect stock by carrying out store audits/profiles so that each store has a bespoke allocation of marketing materials to suit their individual requirements.

We seek to comply with current UK environmental legislation and work to minimise the impact of our activities on the environment by:

• Reducing waste going to landfills by providing in-office recycling facilities for office waste;
• Using FSC-certified paper where possible;
• Encouraging our employees to reduce energy consumption within the office environment; and
• Using energy-efficient off-site servers where practicable. Certified Property Managers (CPM) is entirely ISO14001 (Environmental Management) accredited and ensures that we remain aligned with best practice.

Our community

Certified Property Managers (CPM) support local events and charities through financial support and contribution of staff time. Examples of the support we have provided include:

• Sponsorship of local sports teams
• Donations to charities
• Pro bono marketing and printing support for local and national charitable events and organisations

Implementation of the ESG Policy

To address and monitor our crucial ESG issues, Certified Property Managers (CPM) have implemented, in conjunction with this ESG policy, a number of ESG initiatives and Key Performance Indicators (KPIs), which will be reported to the Board regularly. Active participation and engagement at all levels of the business are of great importance to ensure ownership of ESG by all staff. At a minimum, Certified Property Managers (CPM) endeavour to comply with legislative requirements. Certified Property Managers (CPM)  will ensure that this policy is reviewed and updated, if necessary, at least annually.